The Customer Is Always Right.
How would you handle this situation?
A customer called in a to-go order for a pizza and a full salad. The order was repeated back, a total was quoted, and the conversation ended.
When the customer came to pick up the order and the bags of food were brought to the counter, the customer presented a credit card, it was swiped, and a slip was given for a signature.
It was then that the customer announced that they didn’t really want a full salad — it would be too much food.
“Can you just void my credit card and give me a half of a salad instead?”
Whitey equated this scenario to asking a gas attendant for $15 worth of gas, then after the gas is pumped saying that you really didn’t need that much… you’ll take $10 instead.
I’m curious what you would do in this situation? I’ll comment later as to how we handled it.