We recently had a local VIP call in and ask if we would stay open a little later so that their group of about 9 people could come in after a local football game.
We normally close at 9 p.m. and yet we agreed to stay open for them. They said they’d be there shortly after 9 o’clock, and we figured we’d be done by 10 or 10:15. It would mean an extra hour of payroll time per employee, but I figured it was the nice thing to do. They could have gone somewhere else, but they chose US – how can I say no?
We might break even; probably not, but whatever.It’s the cost of doing business, right?
They showed up at 10:15 and stayed until 11:30. After cleaning up after them, the three remaining employees finally clocked out at 11:45 p.m.
It was an extra 9.5 hours of payroll to sell $45 dollars worth of food.
My bad. It won’t happen again.