The Customer Is Always Right.

How would you handle this situation?

A customer called in a to-go order for a pizza and a full salad. The order was repeated back, a total was quoted, and the conversation ended.

When the customer came to pick up the order and the bags of food were brought to the counter, the customer presented a credit card, it was swiped, and a slip was given for a signature.

It was then that the customer announced that they didn’t really want a full salad — it would be too much food.

“Can you just void my credit card and give me a half of a salad instead?”



Whitey equated this scenario to asking a gas attendant for $15 worth of gas, then after the gas is pumped saying that you really didn’t need that much… you’ll take $10 instead.


I’m curious what you would do in this situation? I’ll comment later as to how we handled it.

This entry was posted in All About Us, baker city, Our Pizzeria. Bookmark the permalink.

6 Responses to T.C.I.A.R.

  1. Bend Blogger says:

    Don’t void the transaction, give her the full amount of the food and as an “exception” provide an in store credit for 1/2 salad to be used on a return trip/order.

  2. Andi Sexton says:

    Tell them you would be glad to do the 1/2 salad, and give them a ‘credit’ for next time they come in – equal the 1/2 salad amount and leave the original amt on the credit card…

  3. satchel says:

    easy. I would void the transaction and prepare them a half salad.

  4. skippymom says:

    That’s tough, but knowing where I used to work it would be a void, make the half salad and charge accordingly.

    I like the credit idea tho’. Never thought of that.

  5. KeenEye says:

    Funny thing — the comment by Satchel (above) was exactly what we did. He owns a pizza place, too, and so we think a lot alike. The customer is always right, for the most part.

    We took half of the salad and put it on a to-go plate, wrapped it, voided and re-rang the transaction. The other half of the salad was thrown out at the end of the night, thus making a sale that was negligible for profit. Yet, if we were to just give the salad away for the price of half a salad, it might become a standard that she (or others) would try in the future. So be it.

  6. SBG says:

    Customers are always interesting, aren’t they? Kind of like they gather outside developing strange requests just to drive ya nuts. LOL

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